Smile Style, Dental Care Centre
24 Lichfield Road, Stafford, ST17 4LL
Please call us on: 01785 225 505 (24/7)

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Complaints Policy

Complaints Policy

How we handle concerns and complaints

Here at Smile Style we hope that all patients are pleased with our services and happy with their experience. We acknowledge that there may be occasions where we fall short and we promise to take concerns and complaints very seriously. If we receive a complaint it is our intention to always deal with the matter courteously and promptly to find a resolution as quickly as possible. Our practice policy is based on these objectives.

Our aim is to react to complaints in the way in which we would want a complaint about services we raised to be handled. We endeavour to learn from our mistakes and will respond to our patients’ concerns in a caring and sensitive way.

  • The persons responsible for dealing with any complaint about the services we provide are: Julie Randle our Practice Manager or Richard Howarth
  • If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer them to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be told when they will be able to talk to them and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we can not arrange this within a reasonable period or if the patient does not wish to wait or return to discuss the matter, arrangements will be made for someone else to deal with the complaint.
  • If the patient complains in writing by letter or email it will be passes immediately to Julie Randle the Practice Manager.
  • We will acknowledge the compliant in writing by letter or email and enclose a copy of this code of practice as soon as possible , normally within two working days. We will investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led up to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the phone or by letter or email. If we are unable to complete our investigation of the complaint within ten working days we will notify the patient, giving reasons for the delay and the likely period within which the investigation will be completed.
  • We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  • Proper and comprehensive reports are kept of any complaint received.
  • If a patient is not satisfied with the result then a complaint may be made to:
     
    The General Dental Council
    37 Wimpole Street
    LondonW1M 8DQUk local rate telephone number 0845 222 4141

    Principle Dentist – Richard Howarth BDS    GDC number 63778

 

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See What Our Patients Say

  • "I have beaten that fear of the dentist"

    As a child, I was never taken to the dentist and as such, a fear of going grew like a disease in my mind. However, thank god that I have beaten that fear. It is totally and utterly down to Richard Howarth and his team of excellent staff at Smile Style that my fears are overcome and I no longer dread going to the dentist.

    Says J Overbury

  • "I can eat out without being embarrassed"

    I had implants a year ago. Now I dont have to think about food with pips, I can enjoy a bacon and egg on toast now without sore gums I can eat out without being embarrassed. I am more confident now Thank you Richard and Mark and all the staff xx

    Says G Bamford

  • "The staff are fantastic, so welcoming and professional"

    My partner had severe pain from a wisdom tooth. After having no luck with our local dentist and hours of phoning around. I wish I’d called the Smile Style first. I was offered a next day appointment and the tooth was removed at a reasonable cost. The staff are fantastic! You are what makes your establishment.

    Says D Hanson

  • "kind and considerate from the minute I walked in"

    For Someone with a fear of the dentist it’s been a long time since I’ve seen one! But wow what a team! Aware of my nerves they were kind and considerate from the minute I walked through the door! Harpreet the dentist was absolutely fantastic, with his wonderful nurse and a treatment plan has been set up! I won’t be quite as nervous from now on! Thank you all x

    Says F James

  • "Staff so helpful and pleasant! I'll definitely be back"

    After an awful experience at my NHS dentist I didn’t even trust them to do my hygienist appointment so I booked in with Smile Style. So glad I did. What AMAZING results from a cosmetic clean! Staff so helpful and pleasant! I’ll definitely be back.

    Says T Hill

  • "I didn't believe the "pain free" claim but I'm now convinced"

    Great experience from start to finish today at Smile Style. I’m a real nervous patient so to get looked after so well by Lou and Harps really did put me at ease. I didn’t truly believe the “pain free” claim but I’m now convinced and wouldn’t take my teeth anywhere else, Smile style you have a friend for life

    Says K Duffy

Contact Smile Style Dental In Stafford

Smile Style Dental Care Centre

Smile Style Dental Care Centre

Please call us on:

01785 225 505 (24/7)

Or email:

info@smilestyledentist.co.uk

We are open –

MONDAY: 8.00am – 4.45pm
TUESDAY: 8.00am – 6.00pm
WEDNESDAY: 8.00am – 4.45pm
THURSDAY: 8.00am – 6.00pm
FRIDAY: 8.00am – 4.45pm

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Smile Style, Dental Care Centre, 24 Lichfield Road, Stafford, ST17 4LL

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